Privacy Policy for Territory Insights Ltd

Effective Date: 26/08/2025

This Privacy Policy explains how Territory Insights Ltd (Company No. 16557139), part of the GNB Group ("we", "us", or "our"), collects, uses, discloses, and safeguards your information when you use our software and services ("the Service"). We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who Is the Data Controller?

Territory Insights Ltd is the data controller of all personal data processed through the Service. Users do not upload or submit third-party personal data through the platform. All personal data processed is either provided directly by users (e.g., during account setup or payment) or sourced by us from legitimate third-party sources.

2. Data We Collect

We may collect the following categories of personal and business data:

Name, company name, job title
Business address, email address, phone number
Payment information (e.g., card or bank details)
Login credentials
Usage data (e.g., IP address, login times, feature usage)
Usage metrics and activity data related to your interaction with the platform

3. How We Use Your Data

We process your data to:

Provide access to and operate the Service
Administer billing and manage subscriptions
Communicate with users about their account or updates
Monitor platform usage for security and support
Improve our services and user experience
Comply with legal obligations

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

Performance of a contract (e.g., delivering the Service)
Consent (e.g., for marketing emails)
Legal obligation (e.g., for tax or regulatory compliance)
Legitimate interests (e.g., fraud prevention, business analysis)

5. Sharing of Your Data

We may share your data with:

All data processed through the Service is either collected directly from users or sourced by us. No external personal data is uploaded by users.
Payment processors (e.g., Stripe, GoCardless)
Hosting providers and IT support contractors
Legal or regulatory authorities, where required by law
Group companies within the GNB Group We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to:

Provide the Service
Comply with legal and accounting requirements
Resolve disputes or enforce agreements Data associated with closed accounts may be retained in archived backups for up to 7 years where required.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (where applicable)
Object to processing or request restriction
Port your data to another service
Withdraw consent at any time (e.g., unsubscribe from marketing) Even if you opt out of marketing, you may still receive operational communications (e.g., billing or service updates). To exercise your rights, contact us at: hello@territoryinsights.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. These include:

Encrypted data storage and transmission
Access controls based on role
Regular security audits and assessments
Staff training on data protection and confidentiality

9. International Data Transfers

We may transfer your data outside the UK (e.g., for cloud storage or analytics). Where we do, we ensure adequate protection through standard contractual clauses or other recognised safeguards.

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies. We use tools such as Google Analytics and Mouseflow to understand user interactions and improve our Service. Please refer to our Cookie Policy for more information.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service with at least 30 days’ notice.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Territory Insights Ltd

Email: hello@territoryinsights.co.uk

Phone: 02045 380 809